International Journal of Public Sector Management

Inpatient satisfaction: an analysis of Malaysian public hospitals
pp. 6-16(11)
Author: Manaf, Noor Hazilah Abd

Understanding continuous improvement in an English local authority: A dynamic-capability perspective
pp. 17-33(17)
Authors: Douglas, David; Jenkins, Wyn; Kennedy, Jane

"Leadership": a perniciously vague concept
pp. 34-47(14)
Author: Spicker, Paul

A level playing field: social inclusion in public leisure
pp. 48-63(16)
Authors: Hodgkinson, Ian R.; Hughes, Paul

Initial emergency response performance of fire fighters in Malaysia
pp. 64-73(10)
Authors: Subramaniam, Chandrakantan; Ali, Hassan; Shamsudin, Faridahwati Mohd