Progress in electronic service delivery by English District Councils

Authors: Phythian M.J.; Taylor W.G.K.

Source: International Journal of Public Sector Management, Volume 14, Number 7, 2001 , pp. 569-584(16)

Publisher: Emerald Group Publishing Limited

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Abstract:

The UK Government has set targets for the use of Internet technologies in communicating with their citizens and delivering services to them. This research seeks to identify to what extent English District Councils (EDCs) can be said to have an integrated IT strategy and by what means they are delivering services electronically. Specifically, the research probes indicators for success in electronic service delivery, such as the use of partnerships and Web site links to other levels of government. Prima facie evidence suggests that the sample of 108 EDCs is representative of the entire list of 238 EDCs. Findings suggest that around half of EDCs can be said to have a fairly high level of IT integration. The most significant indicator is the development of partnerships, particularly with suppliers.

Keywords: Internet; Local; Government; Information; Technology; Service; Delivery; System; England

Language: English

Document Type: Research article

Publication date: 2001-10-17