International Journal of Contemporary Hospitality Management

The influence of organisational structure on entrepreneurial orientation and expansion performance
pp. 334-344(11)
Authors: Altinay, Levent; Altinay, Mehmet

Dealing with complaints in services
pp. 345-354(10)
Author: McCole, Patrick

The relevance of profiling travel activities for improving destination marketing strategies
pp. 355-362(8)
Authors: Law, Rob; Cheung, Catherine; Lo, Ada

Whole brain leadership development for hospitality managers
pp. 363-368(6)
Author: Tesone, Dana V.

Accession to the World Trade Organization: challenges for China's travel service industry
pp. 369-372(4)
Author: Zhang, Hanqin Qiu

Perceived quality and price: their impact on the satisfaction of restaurant customers
pp. 373-379(7)
Authors: Iglesias, Marta Pedraja; Guillén, M. Jesus Yagüe

Evaluating service quality in a UK hotel chain: a case study
pp. 380-384(5)
Authors: Antony, Jiju; Antony, Frenie Jiju; Ghosh, Sid

Customer satisfaction and waiting staff
pp. 385-388(4)
Author: Pratten, J.D.