International Journal of Quality & Reliability Management

Inter-project improvement in product development
pp. 876-893(18)
Authors: Antoni, Marc; Nilsson-Witell, Lars; Dahlgaard, Jens J.

Organisational performance improvement through quality award process participation
pp. 894-912(19)
Authors: Eriksson, Henrik; Garvare, Rickard

Service quality models: a review
pp. 913-949(37)
Authors: Seth, Nitin; Deshmukh, S.G.; Vrat, Prem

Organizational downsizing and its perceived impact on quality management practices
pp. 950-967(18)
Authors: Armstrong-Stassen, Marjorie; Reavley, Martha; Ghanam, Denise

Managing knowledge contributed by ISO 9001:2000
pp. 968-985(18)
Authors: Lin, Chinho; Wu, Chuni

Systematic failure mode effect analysis (FMEA) using fuzzy linguistic modelling
pp. 986-1004(19)
Authors: Sharma, Rajiv Kumar; Kumar, Dinesh; Kumar, Pradeep