International Journal of Quality & Reliability Management

Design and implementation of a program quality assessment tool: three case studies of primary health services in developing countries
pp. 791-811(21)
Authors: Raghavan-Gilbert P.; Phillips D.; Gilbert A.L.

Quality management practices: a comparative study between East and West
pp. 812-826(15)
Authors: Dahlgaard J.J.; Kristensen K.; Kanji G.K.; Juhl H.J.; Sohal A.S.

A survey of applications of computer-based technologies in support of quality
pp. 827-843(17)
Authors: Nga E.W.T.; Cheng T.C.E.

Quality of customer service in supply chain system: a diagnostic study
pp. 844-859(16)
Authors: Sinha R.K.; Babu A.S.

An employee involvement strategy for ISO 9000 registration and maintenance: a case study for Hong Kong and China companies
pp. 860-891(32)
Authors: Cheng S.P.; Tummala V.M.R.

Management of quality vis-à-vis quality of management in the Asia-Pacific region: a conceptual analysis
pp. 892-906(15)
Author: Korukonda A.R.

Lower confidence limits of process capability indices for non-normal process distributions
pp. 907-919(13)
Authors: Tong L-I.; Chen J-P.

Assessing manufacturing/quality culture and practices in Asian companies
pp. 920-930(11)
Author: Sohal A.S.

Manufacturing conformity assessment through Taguchi’s quality loss function
pp. 931-946(16)
Author: Perona M.

Total quality management: a new perspective for improving quality and productivity
pp. 947-968(22)
Authors: Gunasekaram A.; Goyal S.K.; MArtikainen T.; Yli-Olli P.

External customer satisfaction as a performance measure of the management of a research and development department
pp. 969-987(19)
Authors: Hirons E.; Simon A.; Simon C.