Author: Terry, Colin

Source: Industrial and Commercial Training, Volume 39, Number 7, 2007 , pp. 368-371(4)

Publisher: Emerald Group Publishing Limited

Abstract:

<B>Purpose</B> - <IT>The purpose of the paper is to show that most organisations invest 80 percent of their training budgets in formal learning, while 90 percent of learning takes place through on the job training or informal learning. The paper shows case studies where organisations are redressing this imbalance.</IT> <B>Design/methodology/approach</B> - <IT>The paper draws on expertise from two organisations, Reuters and Liverpool Victoria, which have implemented informal learning processes. This is also complemented by the views of the author, an expert in creating individual learning strategies for private and public-sector clients.</IT> <B>Findings</B> - <IT>The paper finds how informal learning through appropriate IT support can deliver learning to an organisation and its employees in a new, effective way. The paper shows how to support employees, adapt to change, create convenience and work with the "digital onslaught", rather than against it.</IT> <B>Research limitations/implications</B> - <IT>The paper draws on information from Reuters, an article in The Age by Graeme Philipson, as well as a case study from New Wave Learning about Liverpool Victoria's experience of training 900 call centre employees. It provides UK, US and Australian experiences.</IT> <B>Practical implications</B> - <IT>This paper is a very useful source for training professionals, showing how to help employees understand and learn new business critical information, at the time they need it.</IT> <B>Originality/value</B> - <IT>The paper provides information, examples and advice, bringing together three prime sources of information, to bring valuable change to organisations and help make training a priority.</IT>

Keywords: Case studies; Learning; United Kingdom

Document Type: Research article

DOI: http://dx.doi.org/10.1108/00197850710829076

Publication date: 2007-10-09

Related content

• In this: publication
• By this: publisher
• In this Subject: Business
• By this author: Terry, Colin

Website © Publishing Technology. Article copyright remains with the publisher, society or author(s) as specified within the article.

• Terms and conditions
• Privacy policy
• Information for advertisers