The International Journal of Bank Marketing

Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking
pp. 408-427(20)
Authors: Poolthong, Yaowalak; Mandhachitara, Rujirutana

Customer tradeoffs between key determinants of SME banking loyalty
pp. 428-445(18)
Authors: Lam, Regan; Burton, Suzan; Lo, Hing-Po

Babbling before banking? Online communities and pre-purchase information seeking
pp. 446-466(21)
Authors: Berger, Sven C.; Messerschmidt, Christian M.

The social role of financial companies as a determinant of consumer behaviour
pp. 467-485(19)
Authors: Salmones, Maria del Mar Garcia de los; Perez, Andrea; Bosque, Ignacio Rodriguez del