The International Journal of Bank Marketing

The effects of stake, satisfaction, and switching on true loyalty: a financial services study
pp. 252-269(18)
Authors: Licata, Jane W.; Chakraborty, Goutam

A model of consumer financial numeracy
pp. 270-293(24)
Authors: Huhmann, Bruce A.; McQuitty, Shaun

Using a multiple-attribute approach for measuring customer satisfaction with retail banking services in Kuwait
pp. 294-314(21)
Authors: Al-Eisa, Abdulkarim S.; Alhemoud, Abdulla M.

The role of bank image for customers versus non-customers
pp. 315-334(20)
Authors: Bravo, Rafael; Montaner, Teresa; Pina, José M.