The International Journal of Bank Marketing

Is branding creating shareholder wealth for banks?
pp. 186-201(16)
Author: Ohnemus, Lars

The mediating effects of brand music and waiting time updates on customers' satisfaction with a telephone service when put on-hold
pp. 202-217(16)
Authors: Peevers, G.; McInnes, F.; Morton, H.; Matthews, A.; Jack, M.A.

Assessing the outcomes of Generation-Y customers' loyalty
pp. 218-241(24)
Authors: Foscht, Thomas; Schloffer, Judith; III, Cesar Maloles; Chia, Swee L.

International explorer expatriate survey
pp. 242-246(5)
Author: Farquhar, Jillian Dawes