The International Journal of Bank Marketing

Attitudes and behaviour in everyday finance: evidence from Switzerland
pp. 108-128(21)
Authors: Fünfgeld, Brigitte; Wang, Mei

The influence of customer perceptions on financial performance in financial services
pp. 129-149(21)
Authors: Liang, Chiung-Ju; Wang, Wen-Hung; Farquhar, Jillian Dawes

Redemption behavior for credit card reward programs in China
pp. 150-166(17)
Authors: Liu, Matthew Tingchi; Brock, James L.

Stock market reactions to third-party complaints
pp. 167-183(17)
Authors: Casado-Díaz, Ana B.; Mas-Ruiz, Francisco J.; Sellers-Rubio, Ricardo