The International Journal of Bank Marketing

The effects of humour usage by financial advisors in sales encounters
pp. 376-398(23)
Authors: Bergeron, Jasmin; Vachon, Marc-Antoine

The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services
pp. 399-417(19)
Authors: Casaló, Luis V.; Flavián, Carlos; Guinalíu, Miguel

Online banking applications and community bank performance
pp. 418-439(22)
Authors: Acharya, Ram N.; Kagan, Albert; Lingam, Srinivasa Rao

Consumer resistance to internet banking: postponers, opponents and rejectors
pp. 440-455(16)
Authors: Laukkanen, Pekka; Sinkkonen, Suvi; Laukkanen, Tommi