The International Journal of Bank Marketing

Dimensions of price satisfaction: a study in the retail banking industry
pp. 216-231(16)
Authors: Matzler, Kurt; W³rtele, Andreas; Renzl, Birgit

Does relationship marketing improve customer relationship satisfaction and loyalty?
pp. 232-251(20)
Authors: Leverin, Andreas; Liljander, Veronica

The role of employee relationship proneness in creating employee loyalty
pp. 252-264(13)
Authors: Bloemer, JosÚe; Odekerken-Schr÷der, Gaby