The International Journal of Bank Marketing

Employee attitude towards customers and customer care challenges in banks
pp. 390-406(17)
Authors: Babu P George; Purva G Hegde

Service quality and satisfaction perceptions: curvilinear and interaction effect
pp. 407-420(14)
Author: Ding Hooi Ting

Internal marketing in UK banks: conceptual legitimacy or window dressing?
pp. 421-452(32)
Authors: Ioanna Papasolomou-Doukakis; Philip J Kitchen

The regulatory challenge to relationship marketing in UK banking
pp. 453-464(12)
Authors: John K Ashton; Andrew Pressey