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Home / The International Journal of Bank Marketing, Volume 22, Number 5

Publisher: Emerald Group Publishing Limited

Volume 22, Number 5, 2004

Customer perceptions of the value delivered by retail banks in South Africa
pp. 300-318(19)
Authors: Bick, Geoffrey; Brown, Andrew Beric; Abratt, Russell

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Efficiency, customer service and financial performance among Australian financial institutions
pp. 319-342(24)
Authors: Duncan, Elizabeth; Elliott, Greg

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The influence of employee characteristics on market orientation
pp. 343-365(23)
Authors: Lancaster, Geoff; van der Velden, Hans

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Corporate image measurement: A further problem for the tangibilization of Internet banking services
pp. 366-384(19)
Authors: Flavián, Carlos; Torres, Eduardo; Guinalíu, Miguel

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