The International Journal of Bank Marketing

Customer perceptions of the value delivered by retail banks in South Africa
pp. 300-318(19)
Authors: Geoffrey Bick; Andrew Beric Brown; Russell Abratt

Efficiency, customer service and financial performance among Australian financial institutions
pp. 319-342(24)
Authors: Elizabeth Duncan; Greg Elliott

The influence of employee characteristics on market orientation
pp. 343-365(23)
Authors: Geoff Lancaster; Hans van der Velden

Corporate image measurement: A further problem for the tangibilization of Internet banking services
pp. 366-384(19)
Authors: Carlos Flavián; Eduardo Torres; Miguel Guinalíu