The International Journal of Bank Marketing

Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis
pp. 233-242(10)
Authors: Sureshchandar G.S.; Rajendran C.; Anantharaman R.N.

Clients' characteristics and marketing of products: some evidence from a financial institution
pp. 243-254(12)
Authors: Fernández-Aguirre K.; Gallastegui-Zulaica I.; Modroño-Herrán J.I.; Núñez-Antón V.

Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks
pp. 255-265(11)
Authors: Yavas U.; Karatepe O.M.; Avci T.; Tekinkus M.

Assessing the importance of the development activities for successful new services: does innovativeness matter?
pp. 266-279(14)
Authors: Gounaris S.P.; Papastathopoulou P.G.; Avlonitis G.J.