Publisher: Emerald Group Publishing Limited

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Volume 20, Number 1, 2002

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Retaining telephone banking customers at Frontier Bank
pp. 5-16(12)
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Gender differences in investment strategies: an information processing perspective
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Authors: Graham, Judy F.; Jr, Edward J. Stendardi,; Myers, Joan K.; Graham, Mark J.

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Identifying latently dissatisfied customers and measures for dissatisfaction management
pp. 27-37(11)
Authors: Bloemer, Josée; Brijs, Tom; Swinnen, Gilbert; Vanhoof, Koen

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Market-driven transformation of the banking sector in Tanzania
pp. 38-49(12)
Authors: Lwiza, Daudi R.B.; Nwankwo, Sonny

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