The International Journal of Bank Marketing

Retaining telephone banking customers at Frontier Bank
pp. 5-16(12)
Authors: Ahmad, Rizal; Buttle, Francis

Gender differences in investment strategies: an information processing perspective
pp. 17-26(10)
Authors: Graham, Judy F.; Jr, Edward J. Stendardi,; Myers, Joan K.; Graham, Mark J.

Identifying latently dissatisfied customers and measures for dissatisfaction management
pp. 27-37(11)
Authors: Bloemer, Josée; Brijs, Tom; Swinnen, Gilbert; Vanhoof, Koen

Market-driven transformation of the banking sector in Tanzania
pp. 38-49(12)
Authors: Lwiza, Daudi R.B.; Nwankwo, Sonny