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Perceived security and World Wide Web purchase intention

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While Web-based consumer activity is poised on the brink of dramatic growth, concerns about security have the potential to limit this growth by arousing shopper's concerns about the Web-based channel. One key aspect to consumer participation in Web commerce may be the extent to which they perceive risk to their sensitive information. This study describes the creation of a scale to measure perceived Web security. We apply the scale in a causal model to investigate the relative impact of beliefs about Web shopping on intent to purchase products using the World Wide Web. Data from two samples is used to develop the scale and to perform the causal analysis. Our findings indicate the favorable psychometric properties of the scale, and the causal analysis from our sample indicates that security is a greater influence on intent to purchase using the Web than is the ease and utility of purchasing products.
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Keywords: Internet; Modelling; Security; Shopping

Document Type: Research Article

Publication date: 04 May 2001

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