A tight reign
Purpose ‐ The purpose of this paper is is to depict an example of an abusive, bullying manager; suggest what effects those abusive practices were having on individuals and the organization; note the potential ethical, legal and organizational issues involved; prompt analysis of organizational conditions and practices that allow such behavior; and promote consideration of preventive policies, programs and practices. Design/methodology/approach ‐ This paper is a case study based on interviews, observations and document analysis. An extended literature review was examined to prepare a companion Instructor's Manual. Findings ‐ The bullying and abusive behavior of a firm's senior executive was seriously damaging the value and operating performance of the firm. The training manager was in a position to promote effective organizational responses to the bullying executive. Practical implications ‐ A variety of administrative, legal and/or ethical requirements indicate that the training director should act. In the companion Instructor's Manual, a number of preventive and recuperative interventions are suggested. Originality/value ‐ This paper provides one of the first detailed case histories of the nature of bullying behavior at an executive level and the effects such behavior has on the organization.
Keywords: Catering industry; Fast food; Managers; Violence; Workplace
Document Type: Research Article
Publication date: 01 January 2010
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