A reality-based guide to KMS diffusion

Authors: Xu, Jun; Quaddus, Mohammed

Source: The Journal of Management Development, Volume 24, Number 4, 2005 , pp. 374-389(16)

Publisher: Emerald Group Publishing Limited

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Abstract:

Purpose - To summarise the findings from research in adopting and diffusing knowledge management systems. Design/methodology/approach - The approach is a summary of the study findings and a discussion of these. Findings - The findings explain the adoption and diffusion of a KMS in an organization. These include: perceived usefulness has a positive relationship with an organization embarking on a KMS; people's decision to accept and use a KMS is directly determined by perceived user-friendliness and perceived voluntariness; and the KMS diffusion process takes place in six stages. Research limitations/implications - This study tested the entire research model. In the future, parts of the model could be extracted and investigated in detail. Practical implications - The results have significant implications for managerial practices, including the need for a KMS; the cost of a KMS; significant factors of KMS adoption and diffusion; end-user focus and involving people in the KMS; and organizational adjustment to embrace the KMS. Originality/value - The study develops and tests a comprehensive model of KMS adoption and diffusion.

Keywords: Knowledge Management; Diffusion

Document Type: Research article

DOI: http://dx.doi.org/10.1108/02621710510591361

Publication date: 2005-04-01