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Publisher: Emerald Group Publishing Limited

Volume 23, Number 4, 2005

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Price as a variable in online consumer trade-offs
pp. 350-358(9)
Authors: Karlsson, Ted; Kuttainen, Christer; Pitt, Leyland; Spyropoulou, Stavroula

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Identifying the effects of cannibalization on the product portfolio
pp. 359-371(13)
Authors: Srinivasan, Sundara Raghavan; Ramakrishnan, Sreeram; Grasman, Scott E

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The strategic value of customer profitability analysis
pp. 372-381(10)
Author: van Raaij, Erik M

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Where is my suitcase? RFID and airline customer service
pp. 382-394(13)
Authors: Wyld, David C; Jones, Michael A; Totten, Jeffrey W

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The benefits, challenges and impacts of radio frequency identification technology (RFID) for retailers in the UK
pp. 395-402(8)
Authors: Jones, Peter; Clarke-Hill, Colin; Hillier, David; Comfort, Daphne

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