@article {Maclaran:2002:0263-4503:319,
author = "Maclaran, Pauline and Catterall, Miriam",
title = "Researching the social Web: marketing information from virtual communities",
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@article {Broderick:2002:0263-4503:327,
author = "Broderick, Anne J and Vachirapornpuk, Supattra",
title = "Service quality in Internet banking: the importance of customer role",
journal = "Marketing Intelligence & Planning",
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@article {Harwood:2002:0263-4503:336,
author = "Harwood, Tracy",
title = "Business negotiations in the context of strategic relationship development",
journal = "Marketing Intelligence & Planning",
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@article {Wright:2002:0263-4503:349,
author = "Wright, Sheila and Pickton, David W and Callow, Joanne",
title = "Competitive intelligence in UK firms: a typology",
journal = "Marketing Intelligence & Planning",
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@article {Hill:2002:0263-4503:361,
author = "Hill, Jimmy and Nancarrow, Clive and Wright, Len Tiu",
title = "Lifecycles and crisis points in SMEs: a case approach",
journal = "Marketing Intelligence & Planning",
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@article {Crick:2002:0263-4503:370,
author = "Crick, Dave and Bradshaw, Robert and Chaudhry, Shiv",
title = "An investigation into the overseas market servicing strategies of Queen's Award for Export winners: revisiting the concentration versus spreading debate",
journal = "Marketing Intelligence & Planning",
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@article {Starkey:2002:0263-4503:378,
author = "Starkey, Michael W and Williams, David and Stone, Merlin",
title = "The state of customer management performance in Malaysia",
journal = "Marketing Intelligence & Planning",
volume = "20",
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