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Publisher: Emerald Group Publishing Limited

Volume 20, Number 6, 2002
Special issue: Research from De Montfort University Marketing Department

Researching the social Web: marketing information from virtual communities
pp. 319-326(8)
Authors: Maclaran, Pauline; Catterall, Miriam

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Service quality in Internet banking: the importance of customer role
pp. 327-335(9)
Authors: Broderick, Anne J; Vachirapornpuk, Supattra

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Competitive intelligence in UK firms: a typology
pp. 349-360(12)
Authors: Wright, Sheila; Pickton, David W; Callow, Joanne

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Lifecycles and crisis points in SMEs: a case approach
pp. 361-369(9)
Authors: Hill, Jimmy; Nancarrow, Clive; Wright, Len Tiu

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The state of customer management performance in Malaysia
pp. 378-385(8)
Authors: Starkey, Michael W; Williams, David; Stone, Merlin

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