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Publisher: Emerald Group Publishing Limited

Volume 19, Number 2, 2001

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A measure of retail service quality
pp. 88-96(9)
Authors: Siu, Noel Y.M.; Cheung, Jeff Tak-Hing

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Marketing and service orientation of New Zealand law firms
pp. 103-111(9)
Authors: Thomas, Art; Darroch, Jenny; Galvin, Wendy

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Airline marketing in regulatory context
pp. 125-135(11)
Author: Driver, John C

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Relationship marketing in an enterprise resource planning environment
pp. 136-139(4)
Author: Chattopadhyay, Satya P

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