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Home / Marketing Intelligence & Planning, Volume 18, Number 4

Publisher: Emerald Group Publishing Limited

Volume 18, Number 4, 2000

Knowledge management as a competitive asset: a review
pp. 166-174(9)
Author: Civi, Emin

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Managerial practices to sustain service quality: an empirical investigation of New Zealand service firms
pp. 175-184(10)
Authors: Kandampully, Jay; Menguc, Bulent

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Relationship selling and customer loyalty: an empirical investigation
pp. 185-199(15)
Authors: Foster, Brian D.; Cadogan, John W.

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International pricing ‐ a market perspective
pp. 200-205(6)
Author: Marsh, Gary

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Micro-business start-ups: challenging normative decision making?
pp. 206-212(7)
Author: Greenbank, Paul

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Strategic outsourcing: evidence from British companies
pp. 213-219(7)
Author: Fan, Ying

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