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Publisher: Emerald Group Publishing Limited

Volume 27, Number 1, 1998

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Implementing quality in a small firm: An action research approach
pp. 20-39(20)
Authors: Boon, Stephen; Ram, Monder

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Empowerment: theory and practice
pp. 40-56(17)
Author: Wilkinson, Adrian

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Service quality and human resource management: A review and research agenda
pp. 57-77(21)
Authors: Redman, Tom; Mathews, Brian P

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TQM and BPR - can you spot the difference?
pp. 78-85(8)
Authors: Valentine, Rob; Knights, David

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