ISSN 0048-3486 (Print)
Publisher: Emerald Group Publishing Limited
The rhetoric and bureaucracy of quality management: A totally questionable method?
Implementing quality in a small firm: An action research approach
Boon, Stephen; Ram, Monder
Empowerment: theory and practice
Service quality and human resource management: A review and research agenda
Redman, Tom; Mathews, Brian P
TQM and BPR - can you spot the difference?
Valentine, Rob; Knights, David