What living systems can teach the learning organization
A number of leading US firms have gained substantial benefits from process-redesign efforts; global best practices are in place and efficiencies have been won. In recent years, process management has been maturing at firms like Corning, Du Pont, the Gartner Group, Hewlett-Packard, Marion Merrell Dow, MCI, PHH Vehicle Management Services, Texas Instruments and Xerox. They are moving to a new cycle, the creation of learning organizations. Here, Arun N. Maira and Robert M. Curtice, both vice-presidents at Arthur D. Little, Inc., assess how these companies are preparing for the future and how the study of "living systems" can benefit the business organization.