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Publisher: Emerald Group Publishing Limited

Volume 38, Numbers 9-10, 2004
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Paradigmapping marketing theory
pp. 1057-1064(8)
Authors: Sid Lowe; Adrian N Carr; Michael Thomas

Innovation or customer orientation? An empirical investigation
pp. 1065-1090(26)
Authors: Pierre Berthon; James Mac Hulbert; Leyland Pitt

Sociocultural meanings in visually standardized print ads
pp. 1113-1128(16)
Authors: Michael Callow; Leon G Schiffman

Drivers of customers' cross-buying intentions
pp. 1129-1157(29)
Author: Paul Valentin Ngobo

A firm's role in the marketplace and the relative importance of market orientation and relationship marketing orientation
pp. 1158-1172(15)
Authors: Alan C.B. Tse; Leo Y.M. Sin; Oliver H.M. Yau; Jenny S.Y. Lee; Raymond Chow

The effect of word of mouth on services switching: Measurement and moderating variables
pp. 1173-1185(13)
Authors: Florian v Wangenheim; Tomás Bayón

Internationalization of small, computer software firms: Entry forms and market selection
pp. 1236-1251(16)
Authors: Øystein Moen; Morten Gavlen; Iver Endresen

The role of communication and trust in explaining customer loyalty: An extension to the ECSI model
pp. 1272-1293(22)
Authors: Dwayne Ball; Pedro Simões Coelho; Alexandra Machás

A contingency model of behavioural intentions in a services context
pp. 1304-1315(12)
Author: Paul G Patterson

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