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Publisher: Emerald Group Publishing Limited

Volume 27, Number 910, 1997

Applying theories from other disciplines to logistics
pp. 515-539(25)
Author: Stock, James R

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Customer service in physical distribution: a utility-function approach
pp. 540-558(19)
Authors: Bookbinder, James H; Lynch, Maureen E

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Resource-based theory and strategic logistics research
pp. 559-587(29)
Authors: Olavarrieta, Sergio; Ellinger, Alexander E

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Using the elaboration likelihood model to guide customer service-based segmentation
pp. 600-615(16)
Authors: Eckert, James A; Goldsby, Thomas J

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Strategic supplier partnering: a psychological contract perspective
pp. 616-629(14)
Authors: Blancero, Donna; Ellram, Lisa

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Application of the means-end value hierarchy model to understanding logistics service value
pp. 630-643(14)
Authors: Mentzer, John T; Rutner, Stephen M; Matsuno, Ken

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