International Journal of Physical Distribution & Logistics Management

Applying theories from other disciplines to logistics
pp. 515-539(25)
Author: Stock J.R.

Customer service in physical distribution: a utility-function approach
pp. 540-558(19)
Authors: Bookbinder J.H.; Lynch M.E.

Resource-based theory and strategic logistics research
pp. 559-587(29)
Authors: Olavarrieta S.; Ellinger A.E.

Segmenting logistical service offerings using the extended buygrid model
pp. 588-599(12)
Author: Zinszer P.H.

Using the elaboration likelihood model to guide customer service-based segmentation
pp. 600-615(16)
Authors: Eckert J.A.; Goldsby T.J.

Strategic supplier partnering: a psychological contract perspective
pp. 616-629(14)
Authors: Blancero D.; Ellram L.

Application of the means-end value hierarchy model to understanding logistics service value
pp. 630-643(14)
Authors: Mentzer J.T.; Rutner S.M.; Matsuno K.