Publisher: Emerald Group Publishing Limited

Related content
Volume 24, Number 4, 1994

< previous issue | all issues | next issue >

Favourites:Add to Favourites

Controlling Customer Logistics Service
pp. 4-10(7)
Author: Heskett, James L

Favourites:Add to Favourites

Managing Customer Complaints in Distribution
pp. 11-17(7)
Author: Wagner, William

Favourites:Add to Favourites

Customer Service: Differentiating by Market Segment
pp. 18-23(6)
Authors: Gilmour, Peter; Borg, George; Duffy, Peter A; Johnston, Nigel D; Limbek, B.E.; Shaw, Michael R

Favourites:Add to Favourites
Favourites:Add to Favourites

Creative Customer Service Management
pp. 32-40(9)
Author: Tucker, Frances Gaither

Favourites:Add to Favourites

Customer Service: Product Differentiation in International Markets
pp. 41-49(9)
Authors: Kyj, Larissa S; Kyj, Myroslaw J

Favourites:Add to Favourites

Segmentation of Markets Based on Customer Service
pp. 50-58(9)
Authors: Sharma, Arun; Lambert, Douglas M

Favourites:Add to Favourites

Service Logistics: An Introduction
pp. 59-68(10)
Authors: Davis, Frank W; Manrodt, Karl B

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more