Publisher: Emerald Group Publishing Limited

Related content
Volume 24, Number 4, 1994

< previous issue | all issues | next issue >

Favourites:Add to Favourites

Controlling Customer Logistics Service
pp. 4-10(7)
Author: Heskett, James L

Favourites:Add to Favourites

Managing Customer Complaints in Distribution
pp. 11-17(7)
Author: Wagner, William

Favourites:Add to Favourites

Customer Service: Differentiating by Market Segment
pp. 18-23(6)
Authors: Gilmour, Peter; Borg, George; Duffy, Peter A; Johnston, Nigel D; Limbek, B.E.; Shaw, Michael R

Favourites:Add to Favourites
Favourites:Add to Favourites

Creative Customer Service Management
pp. 32-40(9)
Author: Tucker, Frances Gaither

Favourites:Add to Favourites

Customer Service: Product Differentiation in International Markets
pp. 41-49(9)
Authors: Kyj, Larissa S; Kyj, Myroslaw J

Favourites:Add to Favourites

Segmentation of Markets Based on Customer Service
pp. 50-58(9)
Authors: Sharma, Arun; Lambert, Douglas M

Favourites:Add to Favourites

Service Logistics: An Introduction
pp. 59-68(10)
Authors: Davis, Frank W; Manrodt, Karl B

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more