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Publisher: Emerald Group Publishing Limited

Volume 24, Number 4, 1994

Controlling Customer Logistics Service
pp. 4-10(7)
Author: Heskett, James L

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Managing Customer Complaints in Distribution
pp. 11-17(7)
Author: Wagner, William

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Customer Service: Differentiating by Market Segment
pp. 18-23(6)
Authors: Gilmour, Peter; Borg, George; Duffy, Peter A; Johnston, Nigel D; Limbek, B.E.; Shaw, Michael R

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Creative Customer Service Management
pp. 32-40(9)
Author: Tucker, Frances Gaither

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Customer Service: Product Differentiation in International Markets
pp. 41-49(9)
Authors: Kyj, Larissa S; Kyj, Myroslaw J

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Segmentation of Markets Based on Customer Service
pp. 50-58(9)
Authors: Sharma, Arun; Lambert, Douglas M

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Service Logistics: An Introduction
pp. 59-68(10)
Authors: Davis, Frank W; Manrodt, Karl B

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