Lloyds TSB puts a new slant on the NVQ approach
Since the merger of Lloyds and TSB banks in 1995/96, the number of operational staff working within the company has increased two-fold, paving the way for Lloyds TSB to develop a new company training program, aimed specifically at operational and support staff. The training closely matches participants' experience and current job, and ties into the national qualification network outside the bank.
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