High-performance organizations: lessons from Quaker University

The Quaker Oats Company is a major name in the fiercely competitive food and beverage industry. Quaker University was established to help implement organizational change. Outside support was enlisted from Coopers & Lybrand to develop courses to focus on process improvement, change management, project management, benchmarking and team facilitation. Describes the process involved in the development of the courses, and summarises the courses available. Outlines lessons which can be learned from the QU program.