NVQs in small businesses: factors influencing adoption

Authors: Hales, Colin; ZivTamangani; Walker, Anne; Murphy, Noelle

Source: Education + Training, Volume 38, Number 2, 1996 , pp. 3-13(11)

Publisher: Emerald Group Publishing Limited

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Abstract:

Reports the findings and conclusions of a study of five small businesses in the hotel and catering sector which had adopted national vocational qualifications (NVQs). Using an open system model, a comparative case study design and a range of data sources and methods of data collection within each organization, traces the preconditions, processes, outcomes and problems/issues associated with NVQ adoption and implementation. In a small business context, this is shown more likely to be successful where there is an existing training culture and infrastructure; where on-the-job training is positive, supportive and monitored; and where there is a senior management NVQ "champion" and an enthusiastic cadre of in-house trainers and potential assessors. Shows that NVQs give a sharper focus to training activity, improve candidates' perceived job satisfaction, morale and career prospects; enhance work flexibility and performance; and have a perceived, if hard-to-measure payoff in terms of business performance.

Keywords: Case studies; Hotel andcatering; National vocational qualifications; Smallfirms; Training; Training techniques

Document Type: Research article

DOI: http://dx.doi.org/10.1108/00400919610112079

Publication date: 1996-03-01