Applying service quality concepts to hospitality education
Despite a long involvement with quality in the manufacturing sector, and its more recent introduction to service industries in general, education has not been at the forefront of thinking on quality issues. Attempts to pull together some of the key theoretical perspectives on service quality and apply them to education with a particular emphasis on the hospitality field. Demonstrates that these concepts have good explanatory value for looking at educational provision, but suggests that some of the current approaches to quality that have been introduced to education are not founded on good quality management practice. Finally, proposes ways in which some of the issues could be better addressed.
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