Skip to main content

Applying service quality concepts to hospitality education

Buy Article:

$54.08 plus tax (Refund Policy)

Abstract:

Despite a long involvement with quality in the manufacturing sector, and its more recent introduction to service industries in general, education has not been at the forefront of thinking on quality issues. Attempts to pull together some of the key theoretical perspectives on service quality and apply them to education with a particular emphasis on the hospitality field. Demonstrates that these concepts have good explanatory value for looking at educational provision, but suggests that some of the current approaches to quality that have been introduced to education are not founded on good quality management practice. Finally, proposes ways in which some of the issues could be better addressed.

Keywords: Education; Hospitality industry; Service quality

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/00400919510088915

Publication date: June 1, 1995

mcb/004/1995/00000037/00000004/art00006
dcterms_title,dcterms_description,pub_keyword
6
5
20
40
5

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more