Open versus closed questions ‐ an open issue

In our constant asking of questions in our organizations we use a combination of open and closed questions. This is generally done in a haphazard manner according to custom or spontaneity. Argues that research evidence suggests there are appropriate contexts and occasions for the use of either type. Sets out the pros and cons in tabular form. Finds it is possible to obtain different responses according to the type of question. Claims that this is an unrecognized finding which has to be worrying to managers and organizations which may be making wrong decisions due to such misplaced questioning. States that a more conscious approach to questioning, with an awareness of what is likely to succeed in obtaining accurate response and what is not, should improve the efficiency and effectiveness of an organization's workings.