The SPLASH scoring system to assess the quality of written patient information in Irish radiation therapy departments
Author: Miller, Caragh
Source: Journal of Communication In Healthcare, Volume 3, Numbers 3-4, December 2010 , pp. 214-227(14)
Publisher: Maney Publishing
Abstract:The objective of this study was to evaluate the quality of written patient information materials in radiotherapy departments, using the SPLASH scoring system and to obtain patients' views on the quality of the materials received. Written patient information materials (n = 78) from radiation therapy departments in the Republic of Ireland (n = 7) were collected and analysed using a standardised SPLASH scoring system. Five principle elements of were investigated: Clarity and comprehension, Design and layout, Readability, Illustrations and Bilingual versions. Semi-structured interviews were conducted with patients (n = 12) in one radiotherapy department in the Republic of Ireland. A total of 69 leaflets produced an overall leaflet score of 75 per cent and the remainder (n = 9) scored between 61 and 75 per cent. All patients reported satisfaction with readability, timing of receiving the materials, comprehension and layout. The study concluded that information materials do not follow the recommendations outlined in the literature. A large variation was seen between departments with regard to these five principle elements. SPLASH is a scoring instrument, which can assess health information materials from all disciplines. It allows users to concentrate on specific variables rather than the complete leaflet score.
Document Type: Research Article
Publication date: December 2010