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We need to talk: how to renew the state

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Examines the personal encounters that make up a large part of our experience of the state, arguing that politicians conceive of the state as delivering quantifiable abstract outcomes in large numbers rather than as consisting of groups of people carrying out services and in so doing interacting with other people. A top-down delivery model that ignores these interactions does not work, as successive centralised managerial initiatives have demonstrated. We need to renew the state because it is essential to people's well-being, but we need to do it through dialogue and decentralised decision-making that can take account of the lived reality of people's everyday lives.


Document Type: Research Article


Publication date: 2012-11-06

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