Quality and Quantity

The effect of the elapsed time between the initial refusal and conversion contact on conversion success: evidence from the 2nd round of the European social survey
pp. 1053-1065(13)
Authors: Beullens, Koen; Billiet, Jaak; Loosveldt, Geert

Some views on agreement to be used in content analysis studies
pp. 1067-1078(12)
Author: Popping, Roel

Evaluating corporate image and reputation using fuzzy MCDM approach in airline market
pp. 1079-1091(13)
Authors: Liou, James; Chuang, Mei-Ling

An application of six sigma methodology to reduce shoplifting in bookstores
pp. 1093-1103(11)
Authors: Chen, K.; Shyu, C.; Kuo, M.

Sensitivity and specificity of the Mini-Mental State Examination in the Mexican population
pp. 1105-1112(8)
Authors: Villaseñor-Cabrera, Teresita; Guàrdia-Olmos, Joan; Jiménez-Maldonado, Miriam; Rizo-Curiel, Genoveva; Peró-Cebollero, Maribel

The relationship between personality, gender and departments: application of 16 personality factor questionnaire in the Antalya region of Turkey
pp. 1113-1127(15)
Authors: Aksu, A.; Şekercioğlu, Güçlü; Ehtiyar, V.; Yıldız, Sevcan; Yılmaz, Yusuf

On possibilities and limitations of using self-anchoring scales in web surveys
pp. 1129-1137(9)
Authors: Acker, Frederik; Theuns, Peter

Applying repertory grids technique for knowledge elicitation in quality function deployment
pp. 1139-1149(11)
Authors: Wu, Hsin-Hung; Shieh, Jiunn-I

An application of six sigma methodology to enhance leisure service quality
pp. 1151-1164(14)
Authors: Chen, H.; Chen, K.; Chang, T.; Hsu, C.

Learning cyber trust using a triadic functioning analysis: a qualitative approach
pp. 1165-1174(10)
Authors: Tsai, Yuan; Lin, Chieh-Peng; Chiu, Chou-Kang; Joe, Sheng-Wuu

A group decision-making method with fuzzy set theory and genetic algorithms in quality function deployment
pp. 1175-1189(15)
Author: Liu, Chin-Hung

Evaluation and comparison of European countries: public opinion on services
pp. 1191-1205(15)
Authors: Ferrari, Pier; Annoni, Paola; Manzi, Giancarlo

A case of applying importance-performance analysis in identifying key success factors to develop marketing strategies
pp. 1207-1218(12)
Authors: Wu, Hsin-Hung; Tang, Yung-Tai; Shyu, Jyh-Wei

The effect of balanced development idea on the quality of life of inhabitants in selected municipalities of the Silesian province
pp. 1219-1226(8)
Authors: Skotnicka-Zasadzien, Bozena; Midor, Katarzyna

Canonical correlation between job satisfaction and EFQM business excellence model
pp. 1227-1238(12)
Authors: Tutuncu, Ozkan; Kucukusta, Deniz

Bayesian estimation and prediction based on Rayleigh sample quantiles
pp. 1239-1248(10)
Authors: Fernández, Arturo

Citation analysis in research on differential item functioning
pp. 1249-1255(7)
Authors: Guilera, Georgina; Gómez-Benito, Juana; Hidalgo, M.

Measuring location selection factors for international resort parks
pp. 1257-1270(14)
Authors: Lin, Chin-Tsai; Juan, Pin-Ju