Electronic performance self-monitoring and engineered labor standards for “man-up” drivers in a distribution center

Author: Goomas, David

Source: Journal of Business and Psychology, Volume 21, Number 4, June 2007 , pp. 541-558(18)

Publisher: Springer

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Abstract:

Electronic Performance Monitoring (EPM) represents the future of performance feedback where supervisors can electronically monitor the amount and quality of work an employee is producing and have objective indicators of employee performance immediately available and visible. In this study, immediate performance feedback and self-monitoring was delivered to employees in the warehouse on wireless vehicle-mounted computers. Order picking performance for “man-up” drivers (N = 10) was improved by three cases per hour per person in an auto-parts after-market distribution center when an intervention package that included the depiction of goal times and immediate performance feedback on wireless vehicle-mounted computers and a newly developed engineered labor standard (ELS). The implications of these findings and limitations are discussed in terms of operational and ethical issues regarding EPM in large industrial settings.

Keywords: electronic performance monitoring; engineered labor standard; immediate performance feedback; proximal goals

Document Type: Research article

DOI: http://dx.doi.org/10.1007/s10869-007-9040-2

Affiliations: 1: Email: David_Goomas@DeanFoods.com

Publication date: 2007-06-01