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Publisher: Springer

Volume 15, Number 1, January 1997
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Foreword
pp. 9-9(1)

Introduction
pp. 11-12(2)

The BT operational support systems architecture
pp. 13-21(9)
Author: Furley N.

Applying the BT operational support systems architecture
pp. 22-28(7)
Authors: Pyzer S.; Williams P.; Richards D.

Customer Service System — past, present and future
pp. 29-45(17)
Author: Harrison P.F.

Operations and maintenance centre — delivering network services
pp. 46-57(12)
Authors: Dawson-Maddocks A.; Cooper D.; Scobie C.

Work Manager
pp. 58-68(11)
Author: Garwood G.J.

SMART — improving customer service
pp. 69-80(12)
Authors: Selley C.J.; Baker S.; McKay R.

A service system for BT's major customers
pp. 81-86(6)
Author: White P.

Management of special services — designing for a changing world
pp. 87-97(11)
Author: Chandler J.

Multiservice billing system — a platform for the future
pp. 98-113(16)
Author: Crookes J.

Customer handling intermediate server — an architecture-led project
pp. 114-134(21)
Author: Mathieson G.

BT Middleware — software as infrastructure
pp. 135-146(12)
Author: Calladine J.

Review of software tools and methods used in operational support systems development
pp. 147-150(4)
Author: Valiant S.

Systems management of operational support systems applications
pp. 151-159(9)
Authors: Bouch S.M.; Hayes I.C.; Oldham T.J.

Management for Distributed Computing Environment-based applications
pp. 160-166(7)
Author: Winton N.

Operational support systems — the global dimension
pp. 167-171(5)
Author: Sundaresan H.

Operational support systems for the future
pp. 172-179(8)
Authors: Freestone D.; Owen M.

Managing change to BT's operational support systems
pp. 180-186(7)
Author: Evans M.

Operational support systems — glossary
pp. 187-206(20)

Communications issues in concurrent life-cycle design and construction
pp. 209-216(8)
Authors: Anumba C.J.; Baron G.; Evbuomwan N.F.O.

Development of new telecommunications services using an expert system
pp. 217-222(6)
Authors: Eberlein A.; Crowther M.; Halsall F.

Risk assessment methodology for network integrity
pp. 223-234(12)
Authors: Mónton V.

The feature interaction problem in networked multimedia services — present and future
pp. 235-246(12)
Authors: Tsang S.; Magill E.H.; Kelly B.

Recent BT patents
pp. 247-249(3)

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