Natural language processing for transparent communication between public administration and citizens

Authors: Magnini, B.1; Not, E.2; Stock, O.3; Strapparava, C.4

Source: Artificial Intelligence and Law, Volume 8, Number 1, 2000 , pp. 1-34(34)

Publisher: Springer

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This paper presents two projects concerned with the application of natural language processing technology for improving communication between Public Administration and citizens. The first project, GIST, is concerned with automatic multilingual generation of instructional texts for form-filling. The second project, TAMIC, aims at providing an interface for interactive access to information, centered on natural language processing and supposed to be used by the clerk but with the active participation of the citizen.

Keywords: dialogue systems; multilingual NL generation; natural language processing; public administration

Document Type: Regular Paper

Affiliations: 1: IRST, 38050 Povo, Trento, Italy 2: IRST, 38050 Povo, Trento, Italy 3: IRST, 38050 Povo, Trento, Italy 4: IRST, 38050 Povo, Trento, Italy

Publication date: January 1, 2000

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