Annals of Operations Research

Preface
pp. 13-14(2)
Author: Artalejo J.R.

Nash Equilibrium and Subgame Perfection in Observable Queues
pp. 15-26(12)
Authors: Hassin R.; Haviv M.

Diffusion Approximations for Queues with Markovian Bases
pp. 27-40(14)
Author: Kimura T.

Queueing Models of Call Centers: An Introduction
pp. 41-59(19)
Authors: Koole G.; Mandelbaum A.

An M/G/1 Retrial Queueing System with Two-Phase Service and Preemptive Resume
pp. 61-79(19)
Authors: Kumar B.K.; Vijayakumar A.; Arivudainambi D.

A Regularly Preemptive Model and its Approximations
pp. 81-100(20)
Authors: Machihara F.; Aono Y.

Queues with Equally Heavy Sojourn Time and Service Requirement Distributions
pp. 101-117(17)
Authors: Núñez-Queija R.

Boundary Crossing for the Difference of Two Ordinary or Compound Poisson Processes
pp. 119-132(14)
Authors: Perry D.; Stadje W.; Zacks S.

Markov Processes on a Semi-Infinite Strip and the Geometric Tail Algorithm
pp. 133-140(8)
Authors: Tijms H.C.; van Vuuren D.J.

A Product Theorem for Markov Chains with Application to PF-Queueing Networks
pp. 141-154(14)
Authors: Tsitsiashvili G.S.; Osipova M.A.; Koliev N.V.; Baum D.

Waiting-Time Distributions in Polling Systems with Simultaneous Batch Arrivals
pp. 155-173(19)
Author: van der Mei R.D.

Simple Product-Form Bounds for Queueing Networks with Finite Clusters
pp. 175-195(21)
Authors: van Dijk N.M.; van der Sluis E.