Authors: Kuo, Tsai¹; Ma, Hsin-Yi²; Huang, Samuel³; Hu, Allen⁴; Huang, Ching⁵

Source: The International Journal of Advanced Manufacturing Technology, Volume 49, Numbers 1-4, July 2010 , pp. 407-417(11)

Publisher: Springer

Abstract:

Product service system (PSS) has recently been proposed as a business model. The PSS model requires adjustments of not only internal company technology but also maintenance, service, and supply chain management of up- and downstream suppliers. The implementation of PSS faces a number of challenges. This paper focuses on the challenges in maintenance and remanufacturing. Implementation barriers were identified through a comprehensive literature review followed by expert confirmation. The complex relationships among these barriers were determined through expert panel discussion. Interpretive structural modeling is then used to partition the barriers into a hierarchical structure to facilitate strategic analysis. Results of the analysis were summarized to provide guidelines for PSS implementation.

Keywords: Product service system; Interpretive structural model; Remanufacturing; Reverse logistics; Maintenance

Document Type: Research article

DOI: http://dx.doi.org/10.1007/s00170-009-2399-7

Affiliations: 1: Department of Industrial Engineering and Management, Mingshin University of Science and Technology, Hsinchu, Taiwan, Republic of China, Email: tckuo@must.edu.tw 2: Department of Industrial Engineering and Management, Mingshin University of Science and Technology, Hsinchu, Taiwan, Republic of China 3: Department of Mechanical Engineering, University of Cincinnati, Cincinnati, OH, 45221, USA 4: Institute of Environmental Engineering and Management, National Taipei University of Technology, Taipei, Taiwan, Republic of China 5: EDA Quality Control and Solution Consultant, Taipei, Taiwan, Republic of China

Publication date: 2010-07-01

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