A Web-based CBR knowledge management system for PC troubleshooting
Source: The International Journal of Advanced Manufacturing Technology, Volume 23, Numbers 7-8, April 2004 , pp. 532-540(9)
Abstract:Using case-based reasoning (CBR), the authors integrate the techniques of cognitive task analysis (CTA), hierarchical clustering and ontology and propose a Web-based CBR knowledge management (KM) system for investigating the construction of a KM system with multiple information techniques to support KM activity in industry. The maintenance service centres of a computer company are used as an example to illustrate extracting the maintenance knowledge necessary to construct a PC troubleshooting KM system. The effectiveness of applying a Web-based CBR KM system to support KM activities in the KM life cycle is subjected to practical verification.
Document Type: Research Article
Affiliations: 1: Institute of Industrial Engineering, National Chiao Tung University, Hsinchu, Taiwan ROC, 2: Institute of Industrial Engineering, National Chiao Tung University, Hsinchu, Taiwan ROC, Email: email@example.com
Publication date: April 1, 2004