A Web-based CBR knowledge management system for PC troubleshooting

Authors: Wang, S.1; Hsu, S.2

Source: The International Journal of Advanced Manufacturing Technology, Volume 23, Numbers 7-8, April 2004 , pp. 532-540(9)

Publisher: Springer

Buy & download fulltext article:

OR

Price: $47.00 plus tax (Refund Policy)

Abstract:

Using case-based reasoning (CBR), the authors integrate the techniques of cognitive task analysis (CTA), hierarchical clustering and ontology and propose a Web-based CBR knowledge management (KM) system for investigating the construction of a KM system with multiple information techniques to support KM activity in industry. The maintenance service centres of a computer company are used as an example to illustrate extracting the maintenance knowledge necessary to construct a PC troubleshooting KM system. The effectiveness of applying a Web-based CBR KM system to support KM activities in the KM life cycle is subjected to practical verification.

Keywords: Case-Based Reasoning (CBR); Cognitive task analysis (CTA); Hierarchical Clustering; KM System; Ontology

Document Type: Research Article

DOI: http://dx.doi.org/10.1007/s00170-003-1676-0

Affiliations: 1: Institute of Industrial Engineering, National Chiao Tung University, Hsinchu, Taiwan ROC, 2: Institute of Industrial Engineering, National Chiao Tung University, Hsinchu, Taiwan ROC, Email: shhsu@cc.nctu.edu.tw

Publication date: April 1, 2004

Related content

Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content

Text size:

A | A | A | A
Share this item with others: These icons link to social bookmarking sites where readers can share and discover new web pages. print icon Print this page