Intelligent agents as innovations

Authors: Serenko, Alexander¹; Detlor, Brian²

Source: AI & SOCIETY, Volume 18, Number 4, October 2004 , pp. 364-381(18)

Publisher: Springer

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Abstract:

This paper explores the treatment of intelligent agents as innovations. Past writings in the area of intelligent agents focus on the technical merits and internal workings of agent-based solutions. By adopting a perspective on agents from an innovations point of view, a new and novel description of agents is put forth in terms of their degrees of innovativeness, competitive implications, and perceived characteristics. To facilitate this description, a series of innovation-based theoretical models are utilized as a lens of analysis, namely Kleinschmidt and Cooper's (J Prod Innovation Manage 8:240–251, 1991) market and technological newness map, Abernathy and Clark's (Res Policy 14:3–22, 1985) competitive implications framework, and Moore and Benbasat's (Inf Syst Res 2:192–222, 1991) list of perceived innovating characteristics. Together, these models provide a theoretical foundation by which to describe intelligent agents, yielding new insights and perceptions on this relatively new form of software application.

Keywords: Diffusion of innovations; Innovation; Intelligent agents

Document Type: Research article

DOI: http://dx.doi.org/10.1007/s00146-004-0310-5

Affiliations: 1: Michael G. DeGroote School of Business, McMaster University, Hamilton, ON, Canada, Email: serenkav@mcmaster.ca 2: Michael G. DeGroote School of Business, McMaster University, Hamilton, ON, Canada, Email: detlorb@mcmaster.ca

Publication date: 2004-10-01