"E-mergency" Management: A Model Plan for Continuing Patient Care During Computer/Communication System Failures

Author: Turner, Nancy

Source: Joint Commission Perspectives on Patient Safety, Volume 8, Number 10, October 2008 , pp. 5-8(4)

Publisher: Joint Commission Resources

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Abstract:

As health care organizations become more dependent on technology, a need is growing for organizations to plan for complete computer/communication failures. Health care organizations must ask themselves whether or not they are prepared to provide safe patient care if their communication and computer systems are not available. Children's Specialized Hospital, a multisite pediatric rehabilitative organization in Mountainside, New Jersey, experienced an unscheduled computer downtime in the Fall of 2006. However, leadership and staff realized that the potential for patient harm does exist during computer/communications downtime, and developed a plan to keep the hospital functioning during such events.

Document Type: Research article

Publication date: 2008-10-01

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  • The Joint Commission Perspectives on Patient Safety gives readers how to information on analyzing and preventing errors in patient care. While this newsletter emphasizes prevention (a proactive approach), it also addresses the real-world issues of reacting to adverse events.
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