Strategies for Health Care Providers Who Communicate with Family Caregivers

Source: Joint Commission Perspectives on Patient Safety, Volume 8, Number 2, February 2008 , pp. 1-4(4)

Publisher: Joint Commission Resources

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Abstract:

National Patient Safety Goal 13 requires health care organizations to encourage patients and their families to ask questions and express concerns about their own safety. Goal 13 also provides patients and families the means for doing so. The extent to which organizations encourage such communication among clinicians and family caregivers is at the heart of patient safety and quality care for tens of millions of patients. Health care professionals must learn not only excellent communication skills regarding prognosis, treatment plans, advance care directives, palliative care services, symptom management, and the process of death and dying but must also communicate to family caregivers the extent and importance of a caregivers role in patient care and patient safety.

Document Type: Research article

Publication date: 2008-02-01

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  • The Joint Commission Perspectives on Patient Safety gives readers how to information on analyzing and preventing errors in patient care. While this newsletter emphasizes prevention (a proactive approach), it also addresses the real-world issues of reacting to adverse events.
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