Involving Frontline Staff in Patient Safety: Empowering participation through a diverse patient safety council

Source: Joint Commission Perspectives on Patient Safety, Volume 8, Number 1, January 2008 , pp. 10-11(2)

Publisher: Joint Commission Resources

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Abstract:

St Mary's Hospital is a 108-bed not-for-profit community hospital located two hours outside of Baltimore in Leonardtown, Maryland. The hospital reorganized its patient safety council to include front line staff. The new council is made up of representatives from all areas of the organization, including both clinical and non-clinical staff. This group works together to identify and respond to patient safety issues throughout the organization. Including front line staff on the patient safety council has empowered staff participation in patient safety programs throughout the organization. The group is also able to more effectively identify and respond to patient safety issues. This has validated what patient safety literature says-that the front line staff is in the best position to identify, respond to, and fix patient safety issues.

Document Type: Case report

Publication date: 2008-01-01

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The Joint Commission Perspectives on Patient Safety gives readers how to information on analyzing and preventing errors in patient care. While this newsletter emphasizes prevention (a proactive approach), it also addresses the real-world issues of reacting to adverse events.
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