Joint Commission Journal on Quality and Patient Safety

One System's Journey in Creating a Disclosure and Apology Program
pp. 487-4AP(-482)
Authors: Peto, Randolph R.; Tenerowicz, Lynn M.; Benjamin, Evan M.; Morsi, Deborah S.; Burger, Pamela K.

Patient Preferences for and Satisfaction with Methods of Communicating Test Results in a Primary Care Practice
pp. 497-4AP(-492)
Authors: Leekha, Surbhi; Thomas, Kris G.; Chaudhry, Rajeev; Thomas, Matthew R.

After the Collaborative Is Over: What Sustains Quality Improvement Initiatives in Primary Care Practices?
pp. 502-3AP(-498)
Authors: Bray, Paul; Cummings, Doyle M.; Wolf, Marti; Massing, Mark W.; Reaves, Janet

Assessing Processes of Care to Promote Timely Initiation of Antibiotic Therapy for Emergency Department Patients Hospitalized for Pneumonia
pp. 509-518(10)
Authors: Rodriguez, Keri L.; Burkitt, Kelly H.; Sevick, Mary Ann; Obrosky, D. Scott; Aspinall, Sherrie L.; Switzer, Galen; Mor, Maria K.; Fine, Michael J.

Engaging the Patient as Observer to Promote Hand Hygiene Compliance in Ambulatory Care
pp. 519-3AP(-515)
Authors: Bittle, Mark J.; LaMarche, Suzanne

A Practical Tool to Identify and Eliminate Barriers to Compliance with Evidence-Based Guidelines
pp. 526-532(7)
Authors: Gurses, Ayse P.; Murphy, David J.; Martinez, Elizabeth A.; Berenholtz, Sean M.; Pronovost, Peter J.