@article {Bagian:October 2001:1553-7250:522,
	author = "Bagian, James P.",
	author = "Lee, Caryl",
	author = "Gosbee, John",
	author = "DeRosier, Joseph",
	author = "Stalhandske, Erik",
	author = "Eldridge, Noel",
	author = "Williams, Rodney",
	author = "Burkhardt, Mary",
	title = "Developing and Deploying a Patient Safety Program in a Large Health Care Delivery System: You Can't Fix What You Don't Know About",
	journal = "Joint Commission Journal on Quality and Patient Safety",
	volume = "27",
	year = "October 2001",
	abstract = "The authors describe the patient safety program that the Veterans Health Administration, the largest integrated health care system in the United States, has established in an effort to improve patient safety.",
	pages = "522-532(11)",
	url = "http://www.ingentaconnect.com/content/jcaho/jcjqs/2001/00000027/00000010/art00003"
}